How are your gift designs created?
The photos and pricing on our site are samples of our work, intended to illustrate our designs. Your order may vary according to your customization requests and the availability of the items seen. In the event of having to replace one or more of the items included in our gift designs, we guarantee we will do it with an equal or higher value one.

Will my gift include the items exactly as shown in the photos on your site?
Our gift designs, as depicted on our website, aim to closely match the final product you receive. These images serve as a guide to the style and quality you can expect from us. However, part of our mission is to support small vendors and local artisans in and around Charlotte, NC, whose unique products can sometimes face availability fluctuations. On the rare occasion that an item is not available, we will substitute it with another item of equal or greater value that complements the aesthetic and theme of your chosen gift basket. Our priority is to deliver beautifully curated gifts while honoring our commitment to supporting local vendors.

Can you deliver flowers with the gifts?
We do not usually deliver flowers, but with enough notice (at least 24 hours) we can make it happen!

Do you provide balloons with the gifts?
Yes, we do balloons!

What are the delivery options and fees?
Charlotte, Waxhaw, Matthews, Pineville, Harrisburg, Monroe, Indian Land, Concord, Denver (NC), Statesville, Gastonia, and other cities around these areas will have a Convenience Delivery Fee of $15 (other cities may be included). Deliveries are made 7 days a week with the exception of some holidays. Some deliveries are done after 5pm.

Is it possible to pick up items for the gift?
If you would like us to include your company's branded items in your order, we will be happy to do so for no additional design or labor fees. Items Pick Up Convenience Fee $15 on orders below $1,000. Please contact us for more details.

What payment methods do you accept?
W9 available (to become vendors). We accept credit cards (including AMEX). We work with SQUARE, PayPal, Zelle, and Cash App.

What is the usual turnaround time for an order?
We usually deliver within 1-2 business days after the order is placed. This depends on the size of the order, gift design, property, season, day of the week, etc. Please contact us for details.

How do you handle corporate and hospitality client orders?
For Corporate and Hospitality Clients: If you place your order on a Thursday, Friday, or during the weekend, you will receive your order Monday or Tuesday, please plan accordingly.

Do you offer nationwide shipping?
Yes, we do ship nationwide! Shipping will be treated on a 'case by case' scenario. We can ship many of our gifts on our Gift Baskets page, although gift design will be adjusted to ensure the safety of the package and quality of shipment. Please contact us for details.

What about bulk or hospitality orders?
Bulk discounts are available; this depends on the size of the order, designs, property, etc. Hospitality orders above $500 before tax do not carry a Delivery Fee. Please contact us for more details.

Can I request customized or themed designs?
Our customized/themed gift baskets designs start at $50. Please contact us for details.